FAQ | Tilma

Frequently Asked Questions

Is my ministry too big / small for you?

Not at all. We've helped support some of the largest ministries in North America all the way to ministries run by individuals. Whatever your scale, we've developed tools that can adjust to your needs and capabilities. Our solutions team is happy to help develop the right plan for your unique needs.

How do I become a content partner and share my content with others on the Tilma Platform?

We're always looking for content partners that fit the vision and goals of Tilma. Our team would love to chat whether it would be a good partnership. You can contact JM Boyd here.

How do I get access to Tilma Content Library?

Everyone utilizing a CMS+ product on Tilma gets access to our growing library of rich content resources, learn more about the Tilma Content Library.

Where are you located?

Our offices are in Fort Langley, British Columbia (1 hour from Vancouver). Currently we serve hundreds of parishes, dioceses, schools and ministries across the United States and Canada.

Do you offer reporting?

Yes, we can get you all the data and info you need, and are able to work with you to standardize a solution for what you need. We can also work with you to create preconfigured reports for even more specific data. We have robust filtering features to get the precise data you need, and our team has worked hard to ensure that reports & queries are efficient and performant. In addition, our data can be easily exported for further manipulation and analysis in your favourite tool.

How usable is Tilma's interface?

We made Tilma so that any skill-level or technology experience can use it, whether you’re 75 and have never touched a ministry system before or you’re 22 and a tech native. If you can use a Google Doc, you can author content in Tilma. We built it this way by working closely with our customers and listening to their pains and needs. With their insight, we figured out how to take away layers of confusion when it came to software tools and offer an experience that gives users what they need. Person-based permissions specifically help do this by catering each person’s admin experience to give access to just what they need inside the tools and nothing they don’t.

We don't want to beta test anything. Is Tilma proven?

We’re new to the market but proven in the industry. For over 8 years, we’ve been building Tilma for our clients, listening and creating technology that would fit their needs. We only recently launched as a public product, offering Tilma to more than just our existing clients. As an agency, we were previously supporting ministries, Churches and Diocese in Canada and the U.S. We always want to be improving our product so we’re continually upgrading and adding new features. If you would like to learn more please get in touch with our team.

Can I use Tilma to send text messages?

Not yet. Many of our clients are asking this. It's something we're actively planning and getting ready to build in the near future.

Can Tilma tools integrate with other tools?

Our priority in building Tilma over the years has always been accessibility. We want as few obstacles in the way for our customers and that means our technology and data is structured specifically for flexibility and compatibility. Depending on the limitations of which software you are currently using we can make the integration even more seamless. Currently we have an API that developers on your end can access to obtain Tilma data, if you need a dedicated integration with a specific tool we are happy to discuss this just get in touch with our team.

Do I need to use all of the tools?

Our model is about starting where you need and scaling as you go. While you will always have access to all the tools, you can pick and choose which ones you want to utilize.‍

Pricing

What kind of contract am I signing?

By using the platform, you agree to our terms and policies. If using Tilma Giving, you will have to enter into a merchant agreement with one of our underwriting partners.

Are there penalities for leaving Tilma?

No. We don't believe in holding our clients "hostage". You are free to leave at any time without any financial penalty.

Will my fees go up the more I use Tilma?

By bringing these tools together and never having to pay for usage like the number of emails you send, admins in your database or people in your database your expenses can be predictable.

How can Tilma can save me money on other tools?

Typically organizations have been potentially paying thousands of dollars per year for their current solutions yet when they compare features, Tilma does most of what they need. With Tilma, you reduce your regular costs of multiple tools to instead, paying for just one. Depending on the current tools that you are using, by switching to Tilma you can potentially save hundreds of dollars a month.

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